FMC Operator (II)

Responsibilities 

• Carry out daily operational tasks in the Fault Management Center (FMC), including handling calls, monitoring systems, liaising with stakeholders, dispatching tasks, and resolving issues.


• Escalate any abnormalities or outstanding work to the team leader.


• Perform ad-hoc duties as assigned to support the smooth operation of the FMC.

Requirements

• Minimum GCE ‘O’ Levels or NITEC in Office Skills or other relevant fields.


• Able to work 12-hour shifts.


• At least 2–3 years of experience in helpdesk, call center, or customer service roles.


• Clear and effective communication skills in English.


• Patience and empathy when dealing with stakeholders/end users


• Proficiency in Microsoft Office tools, applications, and services.


• Ability to read and interpret architectural drawings is an advantage.


• Strong organizational skills with the ability to prioritize and multitask effectively.


• Domain expertise and understanding of Building Management or Facilities Management.


• Able to work independently with good communication skills.


• Has a good safety mindset and displays good WSH behaviour.

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