Food & Beverage Executive - Dynamic Team

The Food & Beverage Executive is concerned with the efficient and professional service of food and beverages within the restaurant/ lobby lounge/ celebrity chef speciality restaurant, ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton.

What will I be doing?

As the Food & Beverage Executive for all day dining restaurant/ lobby bar/ celebrity chef speciality restaurant, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your duties with the guests always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Contribute ideas and suggestions to enhance operational/ environmental procedures in the hotel.
• Confidently know the food and beverage menu contents and explain them in detail to guests.
• Understand dietary requirements and offer appropriate suggestions.
• In consultation with the Manager, agree and implement actions to make improvements to customer service.
• Undertake steps/ processes to ensure that all areas of the restaurant are set to the standards required for operation, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day.
• Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
• Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager.
• Ensure that all team members are briefed for the details of the shift ahead.
• Ensure that all service procedures are carried out to the standards required.
• Control the allocated labour for each shift to ensure that guest expectations are met whilst achieving the desired labour cost.
• Assist restaurant managers with training all team members for the ‘induction training’ and ‘on the job training’.
• Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
• Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Food & Beverage Executive for all day dining restaurant/ lobby bar/ celebrity chef speciality restaurant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2 to 4 years in supervisory position in a 4 or 5-star category hotel/ celebrity chef restaurant.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Outgoing personality and ability to engage with guests