Fraud Analyst (Bank, Up to $3k completion bonus, North)

RecruitFirst is hiring! You will be outsourced to:

Location: North

Working Hours: 

5 days’ work week inclusive of weekends + PH  

• A shift (morning) – 0800-1630hrs
• B shift (afternoon) – 1430-2300hrs
• C shift (night) – 2300-0900hrs

Duration: 1 year contract 

Salary: Up to $3000 per month + completion bonus + shift allowances

Job Description:

• Follow up and analyze abnormal online/mobile banking transactions activity on customers’ account. 
• Ensure close monitoring of fraud alerts, avoid fraud losses, and ensure that follow-up actions are taken to mitigate losses.
• Communicate and manage fraud verification on banking activities with customers 
• Analyzes high-frequency transaction data and customer’s account activities behavior to identify fraudulent/ high risk transactions.
• Manage customer's expectation and explain to customer on suspected scam activities.
• Assist in statistics collation on the various scams reported to the bank to submit for monthly management reporting.
• Manage customer complain if need.
• Support the Fraud Investigation Team when required. 

Requirements:

• Min GCE ‘O’ Levels or Diploma.
• Have the tenacity and drive, exemplified by ability to work well under pressure and meet the demands of the job (high pressure)
• Able to easily adapt to the different system and work processes