Front Office Receptionist (Hotel) - Professional Development Opportunities

Location: Central

Shift basis:

(Hotel) 7am - 430pm, 1pm - 1030pm or 1030pm - 7am

(Service Apartment) 7am - 430pm,1030am - 8pm (shift 1) /1230pm- 10pm or 4pm - 1am (shift 2)

• Handle guest check-in including the processing of their reservations and rooming at the unit level.
• Handle all guest requests during their stay.
• Handle all front desk cashiering duties.
• Handle all leasing activities including the conduct of site inspections and the closure of sales deals as required.
• Act as a link between Assistant Operations Manager and Director of Sales on operations and sales processes.
• Support sales and marketing by providing relevant information including customer feedback and sales leads.
• Manage the daily gymnasium, sauna, and Residents' Lounge operations.
• Manage individual portfolio assigned to maximize guest satisfaction.
• Contribute to 'Fraser experience'.
• Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
• Contribute to receive guest feedback forms to meet 20% of all departures.
• Perform other ad-hoc duties as assigned.

Cheah Wei Ee
Senior Consultant
Registration Number, R23114782
Peoplebank Singapore Pte Ltd
EA Licence Number, 08C5248

EA Licence: 08C5248