general manager

Roles & Responsibilities

As a Food Outlet Manager, you will be responsible for overseeing the day-to-day operations of a food outlet, ensuring high standards of food quality, customer service, hygiene, and overall operational efficiency. You will manage a team of staff, maintain budgets, ensure compliance with health and safety regulations, and drive sales growth for the business.

Key Responsibilities:

1.Operations Management:

• Oversee all daily operations of the food outlet, ensuring smooth and efficient service.
• Monitor food preparation, quality, and presentation to ensure the highest standards are met.
• Ensure proper stock management, including ordering and maintaining inventory levels.
• Maintain cleanliness and organization of the outlet, adhering to health and safety regulations.

2.Team Leadership:

• Lead, train, and motivate a team of front-of-house and kitchen staff.
• Conduct regular staff performance evaluations and provide constructive feedback.
• Foster a positive and collaborative work environment.
• Schedule shifts and ensure proper staffing levels at all times.

3.Customer Service:

• Ensure that guests receive excellent customer service throughout their experience.
• Handle customer complaints or issues in a professional and effective manner.
• Monitor guest satisfaction and implement improvements based on feedback.

4.Financial Management:

• Develop and manage the outlet’s budget, ensuring profitability.
• Monitor sales and expenses and work to reduce costs without compromising quality.
• Prepare financial reports and analyse performance to identify areas for improvement.
• Oversee pricing strategies and promotions to boost sales.

5.Health & Safety Compliance:

• Ensure compliance with food safety standards, health regulations, and Singapore laws.
• Implement regular checks to maintain cleanliness and safety in the kitchen and dining areas.
• Conduct staff training on food hygiene, safety protocols, and customer service.

6.Marketing & Promotions:

• Coordinate marketing efforts to increase foot traffic and sales.
• Develop and implement promotions, events, or special offers to engage customers.
• Work with local partners or community organizations for collaborative initiatives.

7.Inventory & Supplier Management:

• Liaise with suppliers to ensure timely delivery of food and beverage items.
• Track inventory levels and reorder supplies as needed to prevent stock shortages.

Required Skills & Qualifications:

• Experience: Proven experience in food service or hospitality management, preferably in a similar outlet or restaurant.
• Leadership Skills: Strong team management and leadership abilities, with a focus on training and staff development.
• Customer Focus: Excellent interpersonal and communication skills with a strong customer-centric approach.
• Problem Solving: Quick decision-making and problem-solving abilities in fast-paced environments.
• Attention to Detail: High attention to operational details, cleanliness, and service standards.
• Flexibility: Ability to work on weekends, and holidays as needed.
• Degree or certification in Hospitality, Business, or a related field.