General Manager

ROLE  

This position is based in Singapore Saint Laurent Office, directly reporting to the President and CEO, APAC and is responsible for leading the retail team and managing all retail stores in Southeast Asia and Oceania. Responsible for setting KPIs and guidelines for Retail Leaders and ensuring an optimal and motivating work climate. Formulating and implementing policies, strategies, and business development plans of the stores to achieve or exceed sales and profits objectives.

MISSION

Business Management

• Implement the strategic retail plan and develop customer strategies for the markets.
• Formulate monthly/annual sales forecasts, as well as setting appropriate targets, to facilitate the planning and optimization of P&L
• Review operational records and reports to project sales, be on top of market trends and drive profitability for the region.
• Drive retail team to maintain positive customer relations and implement related clienteling strategies to develop customer loyalty.
• Maintain regular communication with the senior management, providing insightful reporting on the sales performance, store activities, inventory situations and any other important issues.

Brand Promoter

• To be an ambassador of the brand and promote the culture of the brand internally and externally.
• To deploy and promote the Retail Excellence culture in all stores within the network.
• Evaluate market opportunities and actively support project management of new stores opening/ relocation/renovation.
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Ensure that the retail team handles all customer feedback with utmost excellence.

Talent Management

• Drive a high-performance management culture within the retail teams; ensure there are timely coaching and robust team development conversations to support the overall company’s talent retention and management strategy.
• Attract, recruit, motivate, develop and retain talents of the retail team.
• Monitor and review the performance of the retail team, track KPI achievements and actively provide training, performance feedback and action plan as needed.

Retail Operations

• To work closely with all corporate functions to ensure that the stores receive the required support to facilitate achievement of the business plans.
• Collaborate with different departments to ensure store staff in compliance with corporate standards, policies, and procedures.
• Ensure the deployment of global guidelines, rules, systems, processes at store level.
• Manage and oversee daily store operations, including but not limited to sales, expense control, staff recruitment, training, inventory management, security, and safety etc.

PROFILE

• Minimum 12–15 years of progressive retail leadership experience in luxury fashion. 
• Experience leading geographically dispersed teams in a regional or multi-country environment.
• Deep understanding of the luxury retail landscape, consumer behavior, and market dynamics across the region.
• Strong commercial acumen with a proven ability to drive sustainable business growth and manage complex retail P&L responsibilities.
• Demonstrated track record of delivering exceptional business results, leading high-performing teams, and executing strategic retail initiatives.
• Proven leadership capability in managing multi-store operations, developing talent, and fostering a performance-driven culture.
• Highly analytical and data-driven, with the ability to translate insights into actionable business strategies.
• Exceptional stakeholder management, communication, influencing, and negotiation skills, with the ability to engage effectively at all organizational levels.
• Meticulous attention to detail coupled with a strategic mindset and strong execution discipline.
• Advanced proficiency in Microsoft Office, particularly Excel, with experience leveraging data analytics to support commercial decision-making.

Saint Laurent is committed to building adiverse workforce. We believe diversity in all its forms – gender, age,nationality, culture, religious beliefs and sexual orientation – enriches theworkplace. It opens up opportunities for people to express their talent, bothindividually and collectively and it helps foster our ability to adapt to achanging world. As an Equal Opportunity Employer we welcome and considerapplications from all qualified candidates, regardless of their background.