General Manager (Station/Office)

We are seeking an experienced, strategic, and results-driven General Manager to oversee Singapore operations. You will be responsible for driving commercial growth, ensuring operational excellence, and maintaining the highest standards of safety and customer service.

Key Responsibilities

Operational Leadership & Flight Support: Oversee daily station operations, including but not limited to comprehensive flight support, ground handling, passenger services, and cargo management to ensure safe, punctual, and efficient operations.

Safety & Security Assurance: Accountable for the station's safety performance, ensuring all operations strictly adhere to aviation security standards and achieve zero-incident running.

Commercial & Market Expansion: Identify and capitalize on new business opportunities, driving local sales and route development with the vision to successfully expand into new markets.

Commercial & Financial Performance: Drive local sales, marketing, and revenue management strategies to meet or exceed regional financial performance indicators (KPIs) and budget targets set by Headquarters. Track, analyze, and regularly report station operational metrics and KPIs to the China headquarters.

Relationship & Network Maintenance: Maintain full compliance with local aviation authorities, government regulations, and corporate safety policies. Build and manage strong relationships with airport authorities, customs, immigration, local vendors, and key corporate clients.

Team Management: Lead, mentor, and develop local station and sales staff to foster a high-performance, customer-centric culture.

Requirements & Qualifications

Experience: Minimum 7–10 years of experience in airline operations or airport management, with at least 3 years in a senior leadership role.

Education: Bachelor’s degree in Aviation Management, Business Administration, or a related field.

Networking & Interpersonal Skills: Exceptional social, networking, and relationship-management skills, with a proven ability to cultivate partnerships within the local aviation ecosystem.

Strategic Vision: Demonstrated vision and ability to navigate market dynamics, pioneer new business channels, and scale local operations.

Leadership: Proven track record of managing cross-functional teams and handling crisis situations effectively.

Skills: Strong understanding of flight support procedures, safety management systems (SMS), and local market dynamics.

Language & Communication: Professional fluency in both spoken and written Mandarin Chinese and English is mandatory. Must be fully proficient in delivering written reports and leading video conferences with the China headquarters.

Note: Only shortlisted candidates will be contacted for an interview.