GLMR Project Support Coordinator

WHAT YOU WILL DO:

Personnel performing Land Mobile Radio LMR support services / operating the Service Desk will be responsible for executing on the following:

• Managing all administrative and information flow aspects of LMR projects, ensuring data integrity, resource alignment, and efficient execution support across the program


• Ensuring data integrity and up-to-date status across all key LMR tracking systems.


• Supporting project delivery schedules, resource alignment, and site access requests for technical personnel and subcontractors.


• Supporting the development and maintenance of LMR training materials and documentation, coordinating training sessions, and onboard new project personnel (EPMs, vendors, colleagues) on LMR processes and project status.


• Overseeing the lifecycle of LMR support requests and faults, ensuring rapid triage, efficient routing, and timely resolution according to established SLAs; including:


• Overseeing the LMR fault reporting and support ticket lifecycle, from initial intake to resolution tracking.


• Conducting initial assessment and triage of LMR faults and service requests, prioritizing and ensuring accurate routing to appropriate technical teams.


• Tracking resolution of faults and service orders against established SLAs.


• Coordinating radio and system repair processes by engaging appropriate technical and vendor resources and managing responses and resolution for all LMR-related tickets and SmartPTT support requests.


• Managing all regulatory requirements related to Radio Frequency (RF) licensing, ensuring global compliance and optimal spectrum management for LMR systems, including:


• Managing the entire RF license application process, including consulting with the TPM and Legal, and ensuring all data is updated to the relevant tracker.


• Managing the domestic and international regulatory application process for new RF sites, as well as modifications and renewals of existing licenses; including translating foreign


• documentation into English and ensuring each country's specific legal process is followed.


• Maintaining and optimizing the central database of all active licenses.


• Researching and analysing appropriate RF spectrum for LMR systems to support new and evolving system deployments.

ESSENTIAL CRITERIA: 

• Minimum of 3 years’ experience in a similar position/role.


• Proven track record in project delivery with exceptional interpersonal skills.


• Ability to be self-motivated and accountable in a fast-pace, independent environment


• Ability to think creatively as well as methodically regarding technical issue


• Technical skills must include a knowledge of Security communications related hardware and signal flow


• Must be able to read and understand plans to ensure everything is done correctly and then do any additional configuration that is required


• Strong interpersonal, customer service, and conflict resolution skills


• Willingness to learn and adapt to client culture


• Ability to work both independently as well as with a team


• Must have critical thinking and problem-solving ability


• Be flexible and adaptable to change and hours of work, to meet the needs of the customer