Global Account Manager

Job Req Number:  117893
Time Type: Full Time

Purpose of the role

The Global Account Manager (GAM) is responsible for managing one or more of DSV’s Global Accounts, or Sub-Division of a Global Account (e.g. Contract Logistics dependent on need) focusing on driving share of wallet, long-term retention, and strategic growth. The role leads the execution of account strategies and fosters strong commercial relationships across all DSV divisions and geographies. Operating as the commercial point of contact, the role develops global account plans in collaboration with the Account Executive and translates them into scalable, customer-centric solutions. The role ensures commercial alignment, and strategic direction across geographies, while identifying and acting on emerging opportunities and risks to drive customer satisfaction and business results.

Key tasks / responsibilities

Financial

• Manage global revenue and gross profit growth across assigned A accounts


• Maintain and expand share of wallet and number of sites through cross-selling, upselling, and customer retention

Strategic

• Develop and implement global account strategies aligned with DSV’s objectives and customer needs


• Translate global strategy into regional action plans and ensure local execution through regional KAMs


• Leverage vertical knowledge, industry insights and data to shape customer direction and value propositions Customer Relationship Building


• Build and manage executive-level relationships and act as primary global contact


• Identify new growth opportunities and coordinate internally to deliver tailored solutions


• Act as escalation point for strategic, contractual or commercial matters


• Lead and contribute to tender responses and renewal negotiations for global agreements

Operational

• Oversee governance structures, including global QBRs and regular performance reviews


• Monitor end-to-end service performance and coordinate with operational teams on critical issues


• Align KPI frameworks with customer expectations and ensure tracking across regions


• Motivate and drive strategic improvement projects within the region to foster an integrated supply chain DSV Collaboration


• Coordinate internal market involvement and global account teams / resources (incl. regional/local KAMs, operations, tender), while sharing customer feedback and insights with product, vertical and regional leads


• Ensure CRM accuracy and manage global opportunity pipelines.

Professional competences

Sales Proficiency

• Skilled in driving strategic account growth through consultative, value-based negotiation


• Expert in global account management and execution of strategic customer lifecyle management


• Capable of influencing senior stakeholders and steering complex end-to-end commercial engagements


• Skilled in contract negotiations and educated in the DSV legal policies

Customer Relationship Management

• Builds and sustains executive relationships and navigates cross-cultural dynamics to secure long-term partnerships and align customer and internal priorities


• Acts as the primary commercial contact across global business functions and locations

Product and Service Knowledge

• Strong command of DSV's integrated logistics offerings and the translation into customer-specific solutions


• Advises on scalable, customized logistics strategies aligned with customer needs and business objectives


• In-depth knowledge of DSV's logistics services across all divisions including regional strengths

Pipeline, CRM & Market Insights

• Uses CRM and performance dashboards to drive opportunity visibility, forecasting, and pipeline conversion


• Applies industry trends, vertical insights, and customer-specific intelligence to shape strategy


• Identifies emerging needs and proactively shares data-driven recommendations for account development


• Represents DSV a thought leader in the respective subvertical

Personal qualifications

• Visionary and commercially strategic with an ability to shape long-term growth roadmaps


• Trusted advisor with strong executive presence and the ability to influence at C-suite level


• Cross-cultural team leader who fosters collaboration and aligns global stakeholders


• Composed and outcome-focused, navigating pressure with structured problem-solving


• Resilient and agile in managing ambiguity and evolving customer landscapes


• Supply chain & business acumen

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.