Global Banking - Client Services Specialist - Analyst

Make your mark on a global stage where client relationships and innovation intersect. In our Global Banking team, you will work at the heart of one of the world's largest payments networks, supporting top-tier clients across the Asia-Pacific region.

As an Analyst - Client Services Specialist in Global Banking, you will serve as the primary point of contact for top-tier clients with regional treasury centers based in Singapore. You will ensure every client interaction reflects the highest standards of quality and responsiveness, providing end-to-end account management and escalation support across a full suite of cash management and liquidity products. Working closely with sales, product, implementation, and operations teams, you will identify ways to improve the client experience and drive operational efficiency. This role offers a unique blend of relationship management and technical problem-solving in a fast-paced, globally connected environment.

Job responsibilities

• Act as the main point of contact for Asia-Pacific regional clients, handling complex inquiries, escalations, and complaints across cash management and liquidity products.
• Build a deep understanding of each client's business to identify tailored solutions and enhance their overall experience.
• Conduct regular service reviews using data to analyze transaction activity, client inquiries, and opportunities for operational improvement.
• Keep clients informed about regulatory changes, product updates, and technology enhancements through proactive communication.
• Provide client education and training on operational processes and product features.
• Maintain a complete and up-to-date record of each client's business activities with the firm.
• Use artificial intelligence tools and data analysis techniques to identify trends, support decision-making, and drive process improvements.
• Partner with internal teams across functions to streamline operations and deliver innovative solutions

Required qualifications, capabilities, and skills

• Bachelor's degree
• Minimum 1 year of experience in cash management, across product, client service, sales, operations, or implementation roles.
• Excellent communication and interpersonal skills, with a client-first approach and a proven ability to influence stakeholders and manage relationships effectively.
• Strong analytical skills with the ability to interpret complex data and turn it into clear, actionable insights.
• Familiarity with artificial intelligence technologies and technical tools used in transaction banking.
• Ability to work collaboratively in a fast-paced environment and adapt quickly to shifting priorities.
• Detail-oriented and results-driven, with strong time management skills and the ability to handle multiple tasks under tight deadlines.
   

Preferred qualifications, capabilities, and skills

• Background in process improvement or operational transformation initiatives.
• Familiarity with data visualization or automation platforms that support client reporting and service delivery.