Global Product Support Engineer (Automation)

New Product Intro & Lab Builds Participate in / own first product build & test in SGP lab; support new product final test as required. Own beta site test plans and reporting; drive resolution with System and Design Engineering. Maintain knowledge of clean room etiquette and system processes, and be capable of performing field service on delivered systems Develop Installation Plans, Technical Product Manuals, Preventive/Corrective Maintenance procedures, and Troubleshooting Guides. Contribute to FMECA and ensure legacy corrective actions are integrated into new designs. Work with Documentation teams to publish high-quality procedures; collaborate with Engineering to resolve issues discovered in lab or field. Build initial training for new products and partner with Global Technical Training (GTT) to deliver and scale training (“train-the-trainer”). Participate in Engineering Design Reviews; ensure Lessons Learned and corrective actions are captured in design intent for new products. Experience: 2-4 years in hardware, semiconductor capital equipment, robotics/EFEM, or complex electro-mechanical systems. Automation, robot and substrate handling experience (SCARA/Cartesian arms, prealigners, end‑effectors) and integrating LPs and FOUP openers with substrate mapping and presence sensors Knowledge of Software control systems including Firmware control systems Install/startup, retrofit, maintenance documentation for complex systems FMECA, FA, CAPA or 8D methodologies Data collection/analysis for qualification and BKMs Reading schematics/prints; familiarity with robotics/handlers/EFEMs is a plus Strong cross-functional communication; able to explain complex topics simply Problem-solving using technical judgment and precedents; leads others on complex issues Drives outcomes across BU, supplier, and customer interfaces Ability to communicate with Internal and supplier resources Service/Field procedure writing Experience with beta site test plans and customer-facing escalations Prior training experience (GTT or equivalent “train the trainer”)