Global Service Delivery Manager I

Job Title:

Job Description

Key Responsibilities

1. Direct Support to Sales Manager & Team

• Partner closely with the APJ Sales Manager to operationalize strategy, manage execution, and improve team performance.
• Manage weekly sales rhythms (WBR’s, MBR’s, QBR’s, pipeline reviews, team meetings).
• Improve SDR and AE productivity through optimized workflows, tools, and processes.
• Act as the “glue” between sales and internal teams to remove blockers and enhance alignment.

2. Sales Process & Efficiency Improvements

• Map, audit, and improve end-to-end sales processes (lead flow, qualification, handoff, pipeline progression).
• Identify bottlenecks or inefficiencies and drive process re-designs.
• Lead change-management efforts to ensure adoption of new processes, tools, and systems.
• Standardize APJ-wide sales motions and ensure consistent execution across the team.

3. Sales Program Management

• Design and launch regional programs to boost pipeline generation, lead conversion, and account penetration.
• Ownership of outreach cadences, qualification frameworks, playbooks, and sales motions.
• Work with cross-functional partners to execute campaigns, run initiatives, and track performance.

4. Data, Insights & Reporting

• Provide actionable insights on pipeline health, conversion metrics, seller productivity, and campaign impact.
• Work with BI Analyst to design sales dashboards and reports for the Sales Manager and leadership.
• Support forecasting, quota setting, and territory planning for the SDR and AE teams.

5. Cross-Functional Stakeholder Collaboration

• Work with Marketing on lead routing, event-driven campaigns, and pipeline acceleration.
• Partner with RevOps on CRM improvements, tooling, data hygiene, and system alignment.
• Collaborate with Product and Solutions to relay customer feedback and align on product updates.
• Align with Sales Enablement and Training Specialist on training strategies, sales execution improvement process.

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