*GOV* IT Support Specialist (Up to $3k AWS) -J44637

IT Support Specialist

• Working Hours: Mon-Fri (830am-600pm)
• Working Location: Pasir Panjang
• Salary Package: $2000 - $3000 (basic) + AWS

About Us: We are dedicated to providing top-notch technology solutions and support. We are seeking a dedicated IT Support Specialist to join our team and help us maintain our high standards of customer service and technical support.

Job Summary: Respond to customer inquiries via hotline, email, online forms, chatbot, and other channels, perform basic troubleshooting, and ensure timely resolution and accurate logging of all interactions.

Key Responsibilities:

• Respond to cases via multiple channels such as hotline, email, online forms, chatbot, portal, or case management system.
• Perform basic troubleshooting based on standard operating procedures (SOP) and guides.
• Escalate tickets to the next level and ensure resolution within the Service Level Agreement (SLA).
• Ensure that all customer queries and follow-up interactions are logged into the CRM system accurately and promptly.
• Proactively escalate query trends or potential issues to the team leader.
• Perform any other relevant duties as assigned by the Supervisor.

Qualifications:

• ITE/Diploma in Computer Science, Information Technology, or a related field.
• More than 2 years of working experience in a Technical Helpdesk operation.
• Prior experience in a Government Technology agency is an added advantage.

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: speytu(at)scientecpersonnel.com by quoting "J44637" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781