Government Call Centre Surveyor $3000 Yearly Renewable - Immediate Start

• Responsibilities:
  Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for statistical information
• Reach out to the respondent to assist them to complete the survey
• Schedule interview appointments with respondents
• Compile, record, input survey returns and data accurately into the system
• Conduct verification to ensure completeness and accuracy of data collected
  Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
• Explain survey objectives to respondent
• Interpret survey questions to help respondents’ comprehension
• Respond to queries from respondents in a professional manner
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Job Requirements:
•    Strong phone and verbal communication skills along with active listening
•    Proficient in using computer and Microsoft Office
•    Experience with Key Performance Indicators (KPIs) preferred
•    Willing and able to persuade respondents to participate in surveys
•    Excellent customer service skills - Focus on quality and customer service
•    Exceptional listening and analytical skills
•    Excellent interpersonal skills
•    Excellent problem solving and negotiation skills
•    Able to work in high pressure, stressful situations
•    Solid time management skills
•    Team player

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