Govt Call Centre - Customer Care - 1 year / Up to $2500 - [NIC] - Urgent Hire

Location: Ang Mo Kio
Pay: Up to $2500
Duration: 1 year (renewable/convertible)
Working Hours:
During Training (First 3 Months):
Mon to Thurs – 8:30 AM to 6:00 PM & Fri – 8:30 AM to 5:30 PM

When go LIVE:
Shift A: Mon to Thurs – 8:30 AM to 6:00 PM & Fri – 8:30 AM to 5:30 PM
Shift B: Mon to Fri – 8:30 AM to 5:30 PM & Sat – 8:30 AM to 1:00 PM

Responsibilities: 
· Actively listen to customers to identify their needs and proffer recommendations/solutions suitable in meeting such needs.  
· Provide advisories to facilitate the employment of manpower, claims and complaints 
· Identify issues relating to effectiveness and soundness of policies/procedures 
· Able to sense potential issues that may be life threatening, implication to livelihood. 
· Maintain up-to-date knowledge of any new/change information to ensure accurate advice are given to customers  
· Ability to recognise Crisis call and react immediately, yet calmly, to crisis situations and quickly build rapport with the callers and report to supervisors for further action.

Requirements:
- Having call centre experience is advantageous

Only shortlisted candidates will be notified.

Nicole Lum 
Outsourcing Team
RecruitFirst Pte Ltd E.A. 13C6342