Group Manager - Start Now

Job Description:

A pivotal role in ensuring the smooth and efficient operation of multiple outlets across Singapore.  You will be responsible for overseeing and leading a team of Outlet Manager sand Aestheticians to provide exceptional service, uphold our high standards of customer satisfaction, and achieve overall sales targets and revenue goals.

Job Responsibilities:

Team Leadership and Development:

• Lead, motivate, and mentor a team of Outlet Managers and Aestheticians.
• Set clear performance expectations, conduct regular performance evaluations, and provide feedback and coaching to enhance team members' skills and capabilities.
• Foster a positive and collaborative work environment that promotes  teamwork,growth, and a commitment to excellence.

Operational Excellence:

• Ensure that all outlets operate efficiently and effectively, adhering to company policies and procedures.
• Monitor and analyze outlet performance metrics,such as revenue,customer satisfaction, and staff productivity, and implement strategies to improve results.
• Collaborate with Outlet Managers and Operation Manager to optimize scheduling, inventory management, and resource allocation.

Sales Target and Revenue Management:

• Develop and execute strategies to achieve and exceed overall sales targets and revenue goals. Analyze sales data and market trends to identify opportunities for growth and revenue maximization.
• Work closely with the sales and marketing teams to drive sales initiatives and promotional campaigns.

Customer Service and Quality Assurance:

• Uphold and enforce the company's commitment to delivering exceptional customer service and maintaining high-quality aesthetic treatments.
• Address customer feedback, complaints, and concerns promptly and effectively, working with the team to find solutions that exceed customer expectations.

Training and Development:

• Implement training programs and initiatives to enhance the skills and  knowledge of Aestheticians and Outlet Managers. 
• Stay updated on industry trends and best practices to ensure our services  remain cutting-edge and in line with market demands.

Budget and Financial Management:

Collaborate with the Finance team to develop and manage budgets for each outlet. Monitor financial performance, identify cost saving opportunities, and contribute to revenue growth strategies.

Requirements:

• Bachelor's degree in Business Administration, Management, or a related field(preferred). Proven experience in a managerial role within the aesthetic or beauty industry.
• Strong leadership, communication, and interpersonal skills. Ability to motivate and inspire a team to achieve their goals. Exceptional organizational and problem-solving abilities.
• Customer-centric mindset with a focus on delivering outstanding service. Knowledge of aesthetic treatments, products, and industry trends is a plus.
• Solid communication & presentation abilities in Mandarin to liaise with Mandarin speaking Aestheticians and Outlet Managers.
• Ability to work in a fast-paced and dynamic environment.