Group Senior IT Executive - Growth-Minded Organization

JOB DESCRIPTION

• Installing and configuring of computer hardware, software, systems, networks, printers, and scanners.
• Monitoring, maintaining, and securing computer systems and networks.
• Responding in a timely manner to service users’ queries, IT issues and requests.
• Providing technical support across the companies (this may be in person or over the phone).
• Manage all IT aspects of employees’ on-boarding / off-boarding and IT Orientation.
• Sourcing and purchasing of all IT equipment’s.
• Supporting and testing of new technology.
• Level 1 Support MS Dynamics AX / D365.
• Provide training to users and participate in IT projects when necessary.
• Document and update Standard Operating Procedures (SOPs), IT policies and IT documents.
• Proactively monitor IT contracts to ensure timely renewal.
• Always reflecting professionalism and best quality of customer service in communicating with users or any related stakeholders.
• Perform any other ad-hoc tasks assigned by the Group IT manager.

Requirements

• Preferably Degree or higher in Information Technology or its equivalent.
• Min 7 years of experience with IT Support. 
• Experience in manufacturing environment which include Supply Chain & Finance.
• Preferably with knowledge of supporting MS Dynamics 365, MS applications, & services and SQL Server (or SAP or Oracle is an advantage).
• Knowledge of BI tools like PowerBI is an added advantage.
• Excellent communication and team player.
• Patient, polite, friendly, and helpful personality.
• Positive attitude, dynamic, resourceful, and independent. 
• Knowledge of ITSM is a plus.
• Good PC & Web Skills, knowledge in Windows, Windows Server 2016 & above, Microsoft SQL Server. Also familiar with MS Office and Windows software.