Guest Experience Manager (F&B) Up $3500 Bugis

Salary: $2600 - $3500 + AWS

Working Location: Bugis

Working Hours: Monday - Sunday, 6 Days Work Week, 9.30am to 10pm (Rotating Shifts)

Responsibilities:

• Report to the Restaurant Manager on day-to-day operations.
• Provide exemplary customer service, ensuring a delightful dining experience.
• Set up the restaurant meticulously for opening.
• Maintain front-of-house cleanliness and organization to create a welcoming atmosphere.
• Extend warm welcomes to arriving guests, fostering a positive dining environment.
• Demonstrate menu expertise to offer informed recommendations and enhance the guest experience.
• Proactively engage with guests to anticipate and fulfill their needs, ensuring exceptional service.
• Conduct quality checks during meals, promptly addressing concerns to ensure satisfaction.
• Handle customer inquiries and concerns with professionalism.
• Coordinate with kitchen staff for seamless service flow and timely orders.
• Adhere to food hygiene and safety protocols to ensure a clean and safe dining environment.
• Address guest complaints with professionalism and discretion, escalating when necessary.

Requirements:

• At least 3 years of experience in guest relations or a related field.
• Adaptable, with the ability to remain composed under pressure.
• Strong team player with a customer service-oriented mindset.
• Basic knowledge of cocktails is advantageous.
• Willingness to work split shifts, weekends, and public holidays.
• Experience in hotel or fine dining concepts will be advantageous.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

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