Guest Relations Executive (HighHouse/Nova)

Company : Oue Restaurants

Job Type : Full Time

Singapore, Singapore

Job Description - Guest Relations Executive (HighHouse/Nova)

Answer incoming calls from customers in a professional, friendly, and efficient manner.
Take orders and process reservations, while providing information on menu items, specials, and promotions.
Assist customers with inquiries about operating hours, location, and services.
Resolve customer complaints or issues promptly, striving to exceed customer expectations.
Maintain a thorough understanding of OUE Sky’s offerings, policies, and procedures.
Accurately enter orders and reservation notes into the CRM system (SevenRooms) and confirm details with customers.
Provide recommendations for menu items, specials, and promotions to boost sales.
Manage order changes, cancellations, and communicate updates with customers in a timely manner.
Ensure customer records in the system are accurately updated and maintained.
Collaborate with the Guest Relations, Kitchen, and Operations teams to ensure smooth and efficient service.
Follow all company policies and procedures, including those related to safety, hygiene, and data protection.
Perform additional administrative tasks, such as generating paperwork, compiling reports, or assisting the outlet, as assigned by the Head of Guest Relations.

High school diploma or equivalent (required); a degree in hospitality or customer service is a plus.
Previous experience in customer service, call centre, or restaurant settings is preferred.
Excellent verbal communication skills and a professional phone demeanour.
Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
Ability to work independently in a fast-paced environment and stay organized under pressure.
Familiarity with restaurant menus, brand offerings, and company procedures.
Strong attention to detail, with the ability to multitask and prioritize effectively.
Proficiency in basic computer skills (Microsoft Office) and experience with CRM software (SevenRooms, TripleSeat).

Annual Leave, Family Care Leave & Paid Medical Leave
Annual Wage Supplement
Performance Bonus & Annual Salary Increment
Group Medical, Hospitalisation & Dental Insurance
Long Service Award
Professional Growth & Development
Education Assistance
External Training Sponsorship
Staff Discounts
Staff Referral Scheme
Staff Meals Provided

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Guest Relations Executive (HighHouse/Nova)

Job Description - Guest Relations Executive (HighHouse/Nova)

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