GUEST SERVICES MANAGER

A Guest Services Manager oversees all frontoffice operations, ensuring exceptional guest satisfaction and seamlessservice. They manage staff, resolve complex complaints, train employees, and monitordaily operations to maximize service quality and efficiency. 

Responsibilities:

• Proactively manage guest satisfaction, respond to inquiries, and resolve complaints effectively.
• Hire, train, schedule, and evaluate front office personnel to maintain high performance standards.
• Coordinate with housekeeping, maintenance, and security departments to fulfill special requests and VIP needs.
• online reviews and internal feedback, utilizing tools like CRM systems to identify service gaps and improve scores.
• Monitor room rates and inventory, handle cash procedures, and ensure proper billing

Qualifications:

• Strong verbaland written communication skills in English, often requiring fluency inadditional languages.
• Proven abilityto lead, motivate, and train a team.
• Proficiency MSOffice Suite.
• Stronginterpersonal and conflict-resolution skills to handle, fast-paced environmentsunder pressure