Guest Services Officer / Senior (Front Office) - Career Growth Potential

Our People, Our Success

At Lanson Place, we want our guests to always feel at home. Each of our personal hotels and serviced residences offers a unique interpretation of the same philosophy: to create warm and discreet sanctuaries one will always want to return to. This philosophy of family and sense of community is also extended to how we treat our people. From the ground up, we nurture a team devoted to this belief of heartfelt hospitality and practice of professionalism, bringing our mission to life.

Be Part of the Lanson Place Family

Working with us is more than just a job. Our mission is to create a home away from home for all our guests. This starts by treating our staff like family and cultivating a work environment built around teamwork and camaraderie. As you join our Lanson Place family, you will find yourself part of a growing community with support at every step of your career. We provide numerous learning and development opportunities to equip you with the skills you will need to reach your full potential in the hotel management and hospitality industry. We invite like-minded individuals with a deep calling for serving people and extending true hospitality to join our team as Guest Services Officer.

Responsibilities:

As a Guest Services Officer, you are specifically responsible for performing the following tasks to the highest standard:

• Handle check-in/ check-out, payment collections, night audit.
• Manage residents’ profile and maintain good rapport with residents.
• Attend to all residents' queries and needs
• Handle resident feedbacks or complaints
• Provide recommendations on nearby amenities and places of interest
• Implement planned activities and resident’s events
• Make reservations

Requirements:

• A team player and passion in learning a variety of tasks
• Customer service-oriented
• Prior experience in Guest Services an added advantage
• Applicants with no prior experience are also welcome (Training will be provided)
• Willingness to work on rotating shifts, including night shift (5-day work week)
• Proficiency with Microsoft Office
• Experienced candidates will be considered for Senior GSO position.