We are in need of a meticulous Guest Services Officer to join our inspiring team at Studio M Hotel Singapore in Robertson Quay, Central Region.
Growing your career as a Full time Guest Services Officer is a promising opportunity to develop excellent skills.
If you are strong in people management, cooperation and have the right determination for the job, then apply for the position of Guest Services Officer at Studio M Hotel Singapore today!
Job Description
- Always greet guest in a friendly and professional manner according to Studio M standards
- Engage with each guest as a unique individual and listen attentively to their request
- Perform accurate check in and checkout of guest daily
- Answer all incoming and outgoing calls in timely and professional manner
- Create reservation for any last minute arrival, walk in guest or in the event the absence of reservations team
- Run daily reports to check reservations for accuracy and identify any special request
- Responsible for a cash float throughout your shift and ensuring it balance correctly at the end of each shift
- Listen to guest’s complaint or concerns and resolve their issue in a timely manner
- Promote healthy upselling program in the department
- Encourage all guest to enroll Loyalty program
- Check hotel activity (arrivals, departure, special request) and communicate information with appropriate departments
- Keep track of guest lost & found items
- Manage guest information regularly and accurately
- Attend to guest enquiries for tours, transportations, directions, courier services, postages, restaurant reservations and more
Benefits of working as a Guest Services Officer in Robertson Quay, Central Region:
● Opportunity to Make a Difference
● Professional Development Opportunities
● Attractive packageCompetitive Pay
No CV Required
How to get there?
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