Head of Client Services (Asset Management)

Our client is the asset management arm of a global bank who provides investment solutions across multi asset products to institutional and retail clients.

Some of the Key Responsibilities include:

1. Lead the Institutional Client Services team in Singapore.
2. Deliver best-in-class client service and client experience for institutional clients across traditional/alternative investments.
3. Own day-to-day servicing oversight, including controls, reporting, and overall client communications.
4. Participate in client calls/meetings for ongoing servicing; provide timely responses to client enquiries.
5. Run regular investment pipeline meetings with clients across relevant asset classes.
6. Coordinate production and delivery of client reporting and meeting materials with AMSG/AM and broader internal teams.
7. Agree and manage service levels with internal stakeholders; maintain an issues/error log and hold regular quality meetings with support functions.
8. Ensure adherence to regulatory and internal requirements; review client investment guidelines with investment and support teams and escalate issues to senior management when required.

To be eligible for this role you shall have

1. Relevant bachelor’s degree or diploma in Finance, Economics or related.
2. Minimum 10 years’ relevant experience in client services within asset management, covering institutional clients. Experience in managing small teams shall be advantageous.
3. Strong knowledge of investments, asset classes, the asset management industry, and investment flows. Exposure to insurance investment shall be a plus.
4. Proven client servicing experience in asset management, preferably within Institutional Business.
5. Strong interpersonal skill and negotiation capability.
6. Solid analytical and problem-solving skills; demonstrable risk awareness and ability to identify exceptions.
7. Strong project management capability; proficient in Excel and PowerPoint

Please contact Chezereen Williams by emailing your cv directly in word format with job reference no JOB- 16515 to [email protected]

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days we regret to inform you that your application for this position was unsuccessful.

EA License Number: 16S8131

Recruiter License Number: R24121355