Head of Coffee Operations & Program Manager

Key Responsibilities

• Manage and oversee the daily operations across all Cowpresso outlets. As part of our expansion plans, we intend to open two additional kiosks, and the successful candidate will be responsible for independently leading and managing up to 3 outlets profitably, while ensuring operational excellence, team performance, customer satisfaction, and sustainable business growth.
• This role is a management position so you are expected to be capable and comfortable on leading a team on day one and reporting intended daily tasks summaries to the Director directly at the start and end of the day.
• Lead and supervise outlet managers, baristas and kitchen staff. You will be in charge and involved in one outlet as a manager as a start.
• Prepare manpower schedules, rostering and staff deployment
• Cover operational shifts when required due to manpower shortages
• Monitor labour costs, food costs and beverage costs
• Develop and improve coffee programs, recipes and SOPs
• Ensure consistency of coffee quality, food quality and customer service
• Oversee inventory, purchasing and stock control
• Manage hiring, onboarding and training of staff
• Create systems in place
• Work with management on expansion plans and new store openings
• Analyse outlet profitability and recommend operational improvements
• Liaise with suppliers, landlords, contractors and service providers
• Ensure compliance with SFA, MOM and workplace safety requirements
• Drive productivity improvements and cost optimisation initiatives

Requirements

• Minimum 4 years experience in coffee, café or F&B operations
• Minimum 2 years in a supervisory or management role
• Strong understanding of coffee operations and hospitality management
• Experience managing multiple outlets is preferred
• Excellent leadership and communication skills
• Able to work weekends and public holidays when operationally required
• Hands-on and willing to support operations during peak periods

KPI

• Labour cost %
• Food cost %
• Beverage cost %
• Customer satisfaction
• Staff retention
• Outlet profitability

Additional Requirements

• Possess a valid Singapore Class 2B/2A/Class 2 motorcycle licence and/or Class 3 driving licence.

• Must be willing and able to perform ad-hoc transportation duties between outlets, suppliers, events and customers when operationally required.

• Comfortable handling urgent operational matters, including manpower shortages, stock transfers, equipment deliveries and emergency coverage across multiple outlets.

• Possess own motorcycle or vehicle is highly preferred though not necessary.

• Hands-on, proactive and able to work independently in a fast-paced SME environment.

• Willing to work flexible hours, weekends and public holidays when required to support business operations.

• Candidate should be physically fit and comfortable carrying coffee beans, equipment and operational supplies when necessary.