Head of Commercial

Key Responsibilities

Sales Strategy & Execution

• Develop and implement sales strategies to achieve revenue targets and business objectives

• Manage sales pipeline, forecasting, pricing strategies, and proposal development

• Lead enterprise-level sales opportunities from prospecting to contract closure

• Engage with key stakeholders to understand business needs and deliver tailored solutions

Contracting & Deal Management

• Lead commercial negotiations for major B2B contracts and partnership agreements

• Ensure agreements align with business value, risk management, and profitability goals

Account Management & Client Growth

• Manage key client accounts to ensure long-term retention and business expansion

• Conduct regular business reviews with clients to demonstrate value and identify growth opportunities

• Identify upsell and cross-sell opportunities across service offerings

• Monitor client performance metrics and address issues proactively

Customer Success Collaboration

• Work closely with delivery, customer success, and operational teams to ensure successful service outcomes

• Manage escalations and ensure service commitments and SLAs are met

• Use client feedback and usage insights to support service and product improvements

Business Development & Partnerships

• Identify and secure new B2B clients across targeted industries

• Develop and manage strategic partnerships and channel sales programs

• Expand market reach through joint go-to-market initiatives and partner collaborations

Industry Engagement

• Represent the organization at industry events, exhibitions, and client presentations

• Strengthen market presence through product demonstrations and thought leadership initiatives

Requirements

• Proven experience in enterprise sales, account management, and business development

• Strong negotiation and stakeholder management skills

• Experience managing large B2B deals and long sales cycles

• Ability to build long-term client relationships and drive strategic growth

• Strong communication, leadership, and problem-solving abilities