Head of Quality & Food Safety

We are Neumann Kaffee Gruppe. And we love coffee.

For us at Neumann Kaffee Gruppe (NKG), everything revolves around coffee. As a globally active green coffee service group, our more than 3,300 employees in 28 countries work with dedication for and with green coffee, which is always the focus of our services along the entire coffee supply chain. Our fields of work are just as diverse as our employees and we are proud to live this diversity. 

Established in 1992, Bero Coffee Singapore represents Neumann Kaffee Gruppe’s operations in Southeast Asia and China. The countries in the region are some of the fastest growing and most dynamic coffee markets in the world. With the interests of roasters, traders and exporters in virtually every coffee producing country, we are able to provide some of the best coffee market information and one of the broadest ranges of coffee products and services available to our partners.

We are seeking an experienced Head of Quality & Food Safety to lead and oversee all quality and food safety functions.

Key Responsibilities

Incoming & Outgoing Sample Inspection

• Oversee pre-shipment sample evaluation, including sensory assessment and quality analysis for incoming, outgoing, type, and offer samples

• Coordinate with coffee-producing origins and suppliers to ensure adherence to green coffee quality specifications

• Liaise with internal stakeholders and external partners on sample approvals, shipment quality status, and related matters

• Manage third-party laboratory testing and review analytical results to ensure compliance with required standards

• Handle customer complaints and quality claims, ensuring proper documentation, investigation, and resolution

• Lead root cause investigations and drive Supplier Corrective Action Requests (SCAR) and preventive measures

• Drive continuous improvement initiatives with origin partners to reduce shipment rejections and quality issues
   

Quality Management & Food Safety

• Develop, implement, and continuously enhance the Quality Management System (QMS)

• Monitor and uphold green coffee quality standards in collaboration with the Trade Desk and grading teams

• Ensure compliance with local and international regulatory requirements, including destination-country import standards

• Support third-party shippers on EUDR (EU Deforestation Regulation) documentation and compliance requirements.
   

Training & Capability Development

• Design and deliver internal training programs on sensory evaluation, green coffee analysis, quality standards, and food safety

• Foster a culture of quality excellence, accountability, and continuous improvement

Annual Reporting & Strategic Projects

• Oversee the preparation of sustainability and statistical reports in line with group and regulatory requirements

• Lead or support strategic quality and compliance projects as assigned

Requirements

• Bachelor’s Degree in Food Science, Food Technology, Chemistry, or a related discipline

• Minimum 7 years of experience in quality and food safety within food commodities, coffee trading, or FMCG industries

• Strong expertise in green coffee quality evaluation, including sensory analysis and grading practices, familiarity with roasting and brewing methods.

• In-depth knowledge of Quality Management Systems (QMS) and food safety standards (e.g. HACCP, ISO 22000, FSSC 22000)

• Familiarity with international regulatory requirements and import standards across key markets (e.g. EU, Asia)

• Excellent communication and stakeholder management skills, with the ability to influence both internal and external partners

• Strong leadership experience and people management.

• Experience supporting sustainability and compliance initiatives (e.g. EUDR) is an added advantage.

• Willingness to travel regionally as required.

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