Head, Planning and Scheduling (Operations) - Competitive Pay

Manage Planning and Scheduling Operations

• Lead and manage a team of Schedulers to ensure maximum number of classes are scheduled with resources available:

- Develop annual scheduling plan for each product type.

- Coordinate resources (e.g. venues/licenses/trainers/equip) to book schedule.

- Track and monitor the enrolment rates.

- Respond, monitor and follow up on unplanned scheduling requests.

- Monitor and report on utilisation rate, cancellations and sufficiency of capacity.

- Work with stakeholders to inform learners on class postponement or cancellations.

• Ensure administrative activities are completed timely:

- Course code creation in the system.

- Processing of payment to Trainers (honorarium).

- Assignment/Un-assignment of Zoom licenses to virtual-led Trainers.

• Perform data-driven analysis to plan and optimise resources:

- Analyse trends to classify courses based on slow/fast movers, and evergreen demand.

- Analyse trends to determine sufficiency of resources/capacity.

- Analyse trends to determine and optimise utilisation by time periods and venues.

- Perform cost-benefit analysis to prioritise resource allocations.

- Perform forecasting to ensure schedules closely matches market demand.

- Review data with Heads of Products to cater to any market correction.

Manage Stakeholders

• Lead weekly/monthly forecast reviews with respective Heads of Products and Sales.

• Present monthly statistics to management at operations and management conferences.

• Communicate with stakeholders to provide prompt and relevant updates.

• Review feedback from internal stakeholders on planning and scheduling improvements.

• Evaluate stakeholder needs, priorities and manage their expectations and feedback.

• Establish and strengthen long-term stakeholder relationships.

Support Product and Services Improvements

• Conduct frequent reviews of trainer and equipment availability with Heads of Product.

• Conduct frequent reviews of classroom capacity planning with Head of Facilities.

• Conduct frequent reviews of customer needs with Head of Corp/Consumer Sales.

• Provide feedback to internal stakeholders.on venues, service delivery and trainers.

• Provide feedback to internal stakeholders on take-up rates and cancellations.

Support Human Resource, Technology and/or Finance Operations

• Lead financial budgeting process for infrastructure resources and scheduling activities.

• Monitor manpower utilisation and ensure manpower is correctly sized to workload.

• Drive cross-training efforts to ensure staff are multi-skilled and cross-deployable.

• Drive and support corporate governance measures.

• Manage recruitment and retention efforts in the dept.

• Champion continuous improvement and productivity projects within the dept.

• Develop workplace technology approaches for productivity improvement and innovation.

• Collaborate and work together on joint projects with other Ops teams and/or Depts.

Drive Organisational Performance

• Define common goals, direction and accountability.

• Oversee talent, performance management and manpower planning for the dept:

- Conduct manpower resource planning based on business and demand analyses.

- Manage the recruitment and selection of new staff,

- Develop staff through ongoing coaching, mentoring and career discussion,

- Create succession planning and long-term resourcing across the organisation,

• Implement enterprise risk management, business continuity and mitigation plans

• Establish organisational quality assurance philosophy and policies.

• Establish and achieve scheduling targets within the financial budget allocated.

Manage Vendors

• Track and feedback partner/venue performance.

• Escalate contractual and performance issues with internal stakeholders.

Requirements:

• At least 10 years of experience in leading teams in the planning or scheduling function to maximise capacity utilisation.

• Strong foundation in data analytics, trend analysis and forecasting.

• Good understanding of commercials and profitability.

• Good stakeholder engagement and relationship management.

• Good communication and presentation skills.

• Able to generate insights from complex data and explain with succinct simplicity.

• Self-starter and entrepreneurial, able to roll up sleeves and work in a fast-paced environment.

• Experience in schedule planning in airline passenger/cargo, transportation or production welcomed.

• Experience in the use of visualisation tools such as Power BI or Tableau.

• Experience in the use of Microsoft Power Platforms (Power Automate, Power Apps, SharePoint).

• Experience in the application of Lean or Six Sigma to improve efficiencies.