High Clienteling Manager/Senior Manager

Job Title: High Clienteling Manager/Senior Manager, Singapore & Malaysia  

Reports to: Brand General Manager, Singapore & Malaysia 

Location: Singapore 

Mission:  

To act as a growth engine for top client acquisition, conversion, and value creation across Singapore and Malaysia. 

This role holds direct accountability for: 

• Top client revenue growth  

• VIC pipeline development and conversion  

• Exceptional Pieces & Bespoke sales  

• Partnership-driven client acquisition  

The High Clienteling Manager/Senior Manager translates Guerlain’s high-end ambition into tangible commercial outcomes, driving both immediate sales impact and long-term client value 

MAIN RESPONSIBILITIES 

A. TOP CLIENT PIPELINE & REVENUE OWNERSHIP 

• Build and manage a strong pipeline of top clients, ensuring consistent conversion into active spending clients and progression across the growth funnel 

• Drive targeted engagement across top client segments aligned with SG and MY market priorities to maximise revenue contribution 

• Develop structured action plans for top-tier clients to drive sustained growth 

• Own and deliver top client revenue growth targets across Singapore and Malaysia 

B. HIGH CLIENTELING ACTIVATIONS  

• Design & execute high-impact top-client activations to drive engagement, conversion, and sales 

• Deliver strong commercial outcomes through effective engagement and follow-up 

• Lead key activations across boutiques, OOH events, and partner platforms 

C. EXCEPTIONAL SALES & STRATEGY 

• Drive the identification of high-value sales opportunities within the top client portfolio 

• Personally engage and lead the closing of Exceptional Pieces and bespoke sales  

• Drive Exceptional Pieces and bespoke sales through personalised curation and storytelling 

• Build strong trust and credibility with top clients to enable repeat high-value transactions 

D. STRATEGIC PARTNERSHIPS & BUSINESS DEVELOPMENT 

• Develop and activate strategic partnerships to generate qualified leads and drive revenue 

• Identify new business opportunities aligned with Guerlain’s positioning 

E. RETAIL COLLABORATION & SALES ACCELERATION 

• Partner closely with retail teams to identify and engage top clients 

• Support retail teams in elevating engagement and conversion of top clients  

F. PERFORMANCE TRACKING & INSIGHTS 

• Monitor client performance and identify opportunities for growth 

• Provide insights to optimise client engagement and commercial outcomes 

Support additional business priorities as required 

Professional Experience 

• Proven track record in luxury sales or high-value client management, with direct exposure to UHNW or VIC clientele 

• Demonstrated ability to drive revenue and close high-value transactions 

• Experience in partnerships, business development, or private client management within luxury or banking sectors 

Skills 

• Minimum 7 years Clienteling, CRM and business development experience in luxury goods / retail industry. 

• Strong commercial acumen with a focus on conversion, pipeline management, and revenue delivery 

• Ability to balance relationship building with disciplined sales execution 

• Exceptional communication, negotiation, and presentation skills 

• Strong analytical thinking with the ability to interpret client data, market trends, and sales performance. 

Personal Attributes 

• Results-driven with strong ownership mindset 

• Highly disciplined and execution-focused 

• High level of discretion and professionalism 

• Strong personal presence and credibility in luxury environments 

• Entrepreneurial and proactive