Hotel Consultancy Associate

Job Responsibilities:

• Assist the Director in delivering high-quality hospitality management consulting services to hotel clients.
• Conduct on-site or remote hotel operational audits covering front desk, housekeeping, F&B, and guest service standards.
• Support the development of Standard Operating Procedures (SOPs) and service improvement plans for clients.
• Prepare consulting reports, presentations, and data analysis for client projects.
• Perform market research on Singapore’s hospitality industry, including competitor analysis, room rate benchmarking, and customer satisfaction trends.
• Assist in client meetings, document key discussion points, and follow up on action items.
• Help coordinate hotel pre-opening projects, including staffing plans, training materials, and operational checklists.
• Monitor project timelines and deliverables to ensure client satisfaction.
• Support the Director in preparing business proposals and pitch decks for new client acquisition.

Requirements &Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, Tourism, or a related field.
• Minimum 2–4 years of experience in hotel operations (e.g., front office, housekeeping, F&B, or revenue management) or in a hospitality consulting role.
• Strong understanding of hotel key performance indicators (KPIs) such as ADR, RevPAR, and occupancy rate.
• Excellent report-writing and presentation skills in English.
• Proficient in Microsoft Office (especially PowerPoint and Excel).
• Ability to work independently and under the Director’s guidance.
• Prior experience in Singapore’s hotel industry is an advantage but not mandatory.