Household Manager

Company Overview

Wenetgroup Ltd is an enterprise management consulting firm with headquarters in Taipei and offices in America, Japan, Malaysia, and Singapore. We specialize in business branding, marketing, integrated management, talent cultivation, and professional services including project and event management.

Job Summary

We are seeking a highly organized, proactive, and detail-oriented Household Manager to oversee the daily operations of a private household. The role involves managing household schedules, supervising staff, coordinating maintenance works, handling administrative matters, and ensuring the smooth running of the residence in accordance with the family’s standards and requirements.

Key Responsibilities

1. Household Operations & Administration

• Manage the household schedule and calendar for the Chairman/CEO and family members.
• Arrange appointments for both personal and professional matters.
• Handle household bills, payments, records, and other administrative duties.
• Run errands and complete ad hoc tasks as required.
• Maintain proper records of household documents, invoices, approvals, service reports, photos, vendor lists, and maintenance history.

2. Staff Supervision & Resource Planning

• Supervise and coordinate household staff, including housekeepers, private chefs, nannies, drivers, and other service personnel.
• Plan and manage staff rosters, manpower arrangements, and shift schedules.
• Monitor household inventory and ensure essential supplies are well maintained and replenished.
• Ensure household staff follow established standards, procedures, and daily routines.

3. Household Maintenance & Facilities Management

• Schedule, coordinate, and supervise home maintenance, servicing, repair works, cleaning, pest control, replacements, and other facilities-related matters.
• Liaise with building management, landlords, contractors, vendors, and service providers regarding maintenance and operational matters.
• Monitor ongoing maintenance or renovation projects to ensure timely completion and quality standards are met.
• Ensure the residence is kept in excellent, safe, clean, and functional condition at all times.

4. Vendor Sourcing & Procurement

• Source suitable vendors, contractors, service providers, and suppliers.
• Obtain quotations, compare costs, and prepare recommendations for approval.
• Source and propose suitable household items, furnishings, fixtures, appliances, and equipment, taking into consideration functionality, durability, cost, and aesthetics.
• Coordinate purchases, deliveries, installations, and follow-up services where required.

5. Event, Travel & Personal Support

• Assist in planning, organizing, and coordinating household events, gatherings, and private functions.
• Provide support for business trips, including arranging domestic/local flights, transportation, accommodation, and any required local setup.
• Coordinate logistics and ensure all arrangements are completed smoothly and efficiently.

6. SOP & Household Management Documentation

• Prepare, maintain, and update household management SOPs and manuals.
• Develop and manage equipment manuals, inventory lists, vendor lists, maintenance checklists, and daily operational checklists.
• Ensure household procedures are clearly documented and consistently followed.

Requirements

• Prior experience as a Household Manager, Estate Manager, Personal Assistant, Butler, or similar role is preferred.
• Strong organizational, coordination, and problem-solving skills.
• Ability to manage multiple tasks and priorities efficiently.
• Good communication and vendor management skills.
• High level of discretion, professionalism, and confidentiality.
• Able to supervise household staff and coordinate with external parties effectively.
• Hands-on, resourceful, and able to work independently with minimal supervision.
• Flexible and willing to support ad hoc household or family-related matters when required.

Preferred Qualities

• Detail-oriented and service-minded.
• Reliable, responsible, and trustworthy.
• Strong sense of urgency and follow-through.
• Able to maintain high household standards.
• Presentable, professional, and calm under pressure.