Housekeeping Supervisor - Hiring Now

About us

There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Your day to day

As a Housekeeping Supervisor, you set high standards on room cleanliness while providing seamless experience to our hotel guests. You are attention to detail and will be able to coach and guide new colleagues, motivating them to demonstrate true hospitality at work.  

Guest experience

• Supervise the implementation of housekeeping standards and procedures related to bedroom, bathroom, valet, cleaning services and linen maintenance
• Ensure guest valet is processed and delivered in a timely manner
• Manage all special requests made by guests
• Ensure consistency within the department and manage lost property in the hotel

Financial

• Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability
• Aware of financial targets
• Recycle whenever possible and enforce cost saving measures to team members

People

• Attend meetings and conduct training sessions as required
• Liaise with departments for guest and hotel requirements
• Solve employee grievances
• Work with superior with all team member related matters to ensure productivity

Responsible business

• Ensure all procedures are conducted safely and in accordance to OH&S guidelines
• Maintain a current and thorough knowledge of all housekeeping systems
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Log security incidents and accidents in accordance with hotel requirements

What we need from you

Ideally, you have experience working in a hotel housekeeping environment as a supervisory role for at least 2 years. You are attention to details and is passionate about driving targets for housekeeping department. 

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.