IAM Production Support Analyst

Responsibilities:

• Perform production support activities, including application onboarding and updates to the application matrix in in-house IAM tools, ensuring adherence to SLA timelines.
• Provide production support for HR Lifecycle and Role-Based Access Management within in-house IAM tools.
• Prepare and validate data required for production support activities and audits.
• Track, manage, and resolve user-reported issues, ensuring timely follow-up until closure.
• Document and maintain standard operating procedures (SOPs) for IAM processes.
• Develop and maintain scripts to automate routine tasks and improve efficiency.

Requirements:

• Proven experience in production support roles within large enterprise IAM environments.
• Strong scripting skills to develop automation solutions.
• Advanced Microsoft Excel skills with hands-on experience (mandatory).
• Good understanding of Access Management lifecycle and associated processes.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent.
• Experience in banking or financial services institutions is highly preferred.