Incident Manager (Project Manager)

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Accion Labs is privately-held, venture-funded and has a hands-on management team that believes in execution and outcome.

Role: - Incident Manager (Project Manager)

Job Description

• Level2 Production support for Investment banking IT applications.

• Responsibilities include (but not limited to):

• Incident management (Resolving incidents and requests after carrying out detailed investigations).

• Shift Management, Problem Management, Resource management.

• A Project manager holds an end to end responsibility on the suite of applications and its components

• Working with development and other infra teams as appropriate to address IT specific issues.

• Working with problem management team on root cause analysis and addressing recurring issues and demand.

• Active participation in planning and implementation of releases, special projects, BCM events and in continuous service improvement initiatives.

• Good communication and analytical skills.

• Automation expertise to achieve Productivity benefits.

• Proven capability on Team Leading experience is mandatory.

• Experience in working with banking industry particularly in Investment banking would be a plus.

Job requirements: Experience/Educational qualification/Competencies

• Minimum Bachelor of Engineering degree in Computer Science or in Information Technology(preferred) and having at least 8-12 years of relevant IT experience in production support, Particularly in Incident, Problem, Team management, proven ability to manage Up and Across.

• Incident management (Resolving incidents and requests after carrying out detailed investigations).

• Shift Management, Problem Management, and Resource management.

• A Project manager holds an end to end responsibility on the suite of applications and its components

• Working with development and other infra teams as appropriate to address IT specific issues.

• Working with problem management team on root cause analysis and addressing recurring issues and demand.

• Active participation in planning and implementation of releases, special projects, BCM events and in continuous service improvement initiatives.

• Good communication and analytical skills.

• Automation expertise to achieve Productivity benefits.

• Proven capability on Team Leading experience is mandatory.

• Experience in working with banking industry particularly in Investment banking would be a plus.

You can reach us on Singapore +65-66528016 & India - +91-7660968822

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