Inside Sales Engineer

Key Responsibility

The Internal Sales Engineer works closely with External Sales members as one of the main contacts for customers regarding product, project & services inquiries. This role involves managing customer inquiries, preparing quotations, ensuring smooth coordination with other departments and maintaining strong customer relationships.

This role will be based in Singapore, is part of the Sales Department (Inside Sales Team) and reports to the Customer Experience Manager.

The main tasks and responsibilities are:

Collaborative Sales Approach

• Partner closely with all stakeholders to serve customers effectively and meet team sales targets.

• Respond promptly to customer inquiries via phone, email, or other communication channels.

• Build and maintain long\-term relationships with customers.

• Promote Digital Sales business

Sales Support

• Coordinate with external sales teams to close sales opportunities.

• Prepare and follow up on quotations and proposals.

• Work with External Sales to ensure correct pricing, delivery timelines, and terms arrangement with customers.

• Verify customer Purchase Orders, convert quotations into sales orders, and process orders using the SAP system.

• Collaborate with the supply chain and operations teams to ensure timely delivery of products and services.

• Monitor and update customers on order status and delivery schedules.

Cross Department Coordination

• Work with Sales teams, Service, Finance and Supply Chain departments to gather necessary input for quotations.

Basic Technical Support and Problem\-Solving

• Understand and interpret technical requirements for products, projects and services.

• Liaise with Application Consultant teams to provide accurate solutions to customer enquiries and challenges.

Customer Service and Problem Resolution

• Deliver exceptional customer service, build strong relationships, resolve problems, and address complaints effectively.

Additional Responsibilities

• Perform any other tasks required by the Company to support its business strategy.

Requirements

• Diploma or Degree in any Engineering related discipline or equivalent

• Minimum 2 years’ experience as Internal Sales or Project Proposal

• Relevant process automation or related industries experience

• Experience in Instrumentation and Automation/Control Engineering environments (Would be an advantage)

• Relevant Technical knowledge (Would be an advantage)

• SAP / Salesforce Lightning System knowledge (Would be an advantage)

• Enthusiastic, dynamic, and customer\-oriented personality

• Systematic and meticulous

• Strong ability to work effectively within a team environment

• Ability to handle multiple tasks simultaneously and prioritize effectively

• Excellent communication skills, both written and verbal



Working hours:

Mon to Fri, 8:30am to 5:30pm

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