Inside Sales Officer (Fresh Grads Welcome)

With opportunities to develop into outside sales

About the Company

Our client provides marine safety and detection solutions to customers in the maritime industry. Its products and services support safe vessel operations, including gas detection equipment, calibration gases and related testing solutions.

About the Role

We are seeking a proactive, customer-focused Inside Sales Officer to manage sales enquiries, prepare quotations, follow up on opportunities and build customer relationships.

The role will initially focus on inside sales, offering the opportunity to develop product knowledge and understand the maritime customer base. As your capabilities grow, the scope is expected to expand into outside sales, including customer visits, business development and direct account management.

Key Responsibilities

Inside Sales and Customer Management

• Handle incoming sales enquiries by phone and email, providing timely and professional responses.
• Understand customer requirements and work with the technical team to recommend suitable products and solutions.
• Prepare quotations and proposals, follow up with customers and convert opportunities into confirmed orders.
• Proactively contact existing and prospective customers to identify new sales opportunities.
• Build relationships with purchasing teams, shipowners, ship managers and other relevant customer contacts.
• Identify opportunities for repeat orders, equipment replacement, cross-selling and additional services.
• Coordinate with technical, operations and logistics teams on product availability, order processing and delivery schedules.
• Maintain accurate customer records, sales activities and opportunity updates in the CRM system.
• Support sales reporting and contribute towards agreed sales targets.

Development into Outside Sales

• Progressively participate in customer meetings, site visits and product presentations.
• Support prospecting and business development within assigned accounts or markets.
• Develop the ability to manage customer accounts through the full sales cycle, from initial contact to negotiation and closing.
• Represent the company at relevant customer events and industry exhibitions as required.
• Take on greater responsibility for customer acquisition and account growth as product knowledge and sales capabilities develop.

Requirements

• Strong communication and interpersonal skills, with confidence engaging customers by phone, email and in person.
• A proactive approach to following up on quotations, developing leads and securing business.
• Good organisational skills and attention to detail when handling quotations, orders and customer information.
• Willingness to learn technical products and explain their practical benefits to customers.
• Comfortable using Microsoft Office and CRM or sales order management systems.
• Able to work independently and collaborate effectively across teams.
• A clear interest in developing into outside sales, with willingness to undertake customer visits and travel as the role evolves.

Ideal Candidate

You enjoy building customer relationships and take ownership of sales opportunities. You are comfortable starting with office-based sales responsibilities and are motivated to grow into a role involving face-to-face selling, business development and account management.