Insurance - 1 Year Customer Service Consultant (Inbound)

• Dealing with customer enquiries via inbound calls
• CBD Area/ Standard Office Hours (Monday - Friday)
• Salary up to $ 3,500 + KPI allowance + Completion bonus
• Min 1 year call centre customer service experience (Experience in Financial industry is a plus!)
• 1 Year Contract (Highly renewable / convertible)

Job Responsibilities:
• Handle customer enquiries via inbound phone calls and digital channels with professionalism and care
• Ensure accurate and timely updates in our CRM system
• Proactively cross-sell and promote our insurance products when opportunities arise
• Meet key performance indicators (KPIs) and maintain service quality standards
• Collaborate with internal teams to improve processes and customer experience
• Resolve issues efficiently while maintaining a positive customer journey
• Stay up to date with product knowledge and participate in continuous learning

What You'll Bring:
• Min 1 year Customer service experience in a Contact Centre environment is a MUST!
• Strong communication and problem-solving skills
• Bilingual is preferred to deal with people from all walks of life
• Passionate about customer care and creating positive outcomes
• Proficient in Microsoft Office and comfortable with contact centre systems
• Insurance certification (General or Health) is an advantage

Why Join Us?

Supportive team environment

Career development opportunities

Be part of a company that values service excellence and continuous improvement

Should you be keen, please send your cv or reach out to me at +65 89193200.

I regret to inform you that only shortlisted candidates will be notified.

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Morgan McKinley Pte Ltd

Celine Lee

EA Licence No. 11C5502

Registration No. R24124828