Insurance Telesales / Customer Service - Inbound Call Centre - Immediate Start

We are looking to build a passionate team of people who knows what it takes to deliver the best service to our customers. Auto & General is a people focused company, set out to be an insurer like no other. If you fit the bill, we want you on this exciting journey!

You will be responsible

● For all customers enquiries, sales, post-sale customer service and on-going customer relationship management.

● To deliver excellent level of customer service to maximize sales, customer satisfaction and retention

● To develop relationships with customers to maximize sales potential and ensure total customers satisfaction

Your day to day activities

● Ensure daily and monthly KPIs are met and exceeded

● Be the key contact point to all customers. Deliver fantastic service and sell to new and existing customers using Telephone as the main medium of contact, apart from email and live chats

● Manage all incoming calls for pre-sales enquiries, sales, post-sale customer service enquiries and requests

● Perform outbound follow up calls to customer to deepen relationship, cross-sell, upsells our products and services

Job Requirements

● General Insurance certification ( BCP & PGI) would be an advantage. If you do not possess the certification, you must be prepared to take the required insurance tests to be a certified insurance professional.

● Customer service and sales experience would be ideal.

● Proficient in PC skills