IT Administrator

a) End-User IT Resources

i. Monitoring of the desktops/laptops leasing schedule for various subscriptions;

ii. Tracking of IT Equipment due for technology refresh;

iii. Tracking of IT Equipment for incoming/outgoing officers;

iv. Monitor and coordinate the deployment/collection of IT Equipment for incoming/outgoing officers;

v. Monitor leasing billing and verification.

b) WOG Services Administrative Support

i. Raising of Service Requests;

ii. Monitor leasing billing and verification;

iii. Monitor the software packaging and deployment status.

c) IT Asset Management

i. Manage the Configuration Management Database (CMDB);

ii. Receipt of assets delivered;

iii. Handover of assets to AFM for IT Resource provisioning;

iv. Monitor the utilisation of hardware/software/licences;

v. Assist in assets disposal;

vi. Asset Tagging.

d) General Support

i. Preparation, sending and uploading of advisories/announcements;

ii. Administration of mailbox (handling of standard queries e.g. about tech refresh, printer, token replacement, etc);

iii. Sourcing for small value purchase peripherals;

iv. Testing of IT Services;

v. Physical Keys management;

vi. Any other Ad-hoc duties when required.

e) Mobile Devices Support

i. Preparation of Mobile Devices;

ii. GoMAX provisioning;

iii. Apple/Google accounts creation;

iv. GoMAX forms filling and submission;

v. Mobile OS upgrade and Software Installation/Uninstallation;

vi. Monitor the various services billing and verification.

Requirements

Benefits