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IT Helpdesk Engineer (1-Year Contract)

salary Salary :

$3,500 - 4,500 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - IT Helpdesk Engineer (1-Year Contract)

Responsibilities:

  • Level 2 support for Singapore and is primary responsible for Client Services (CS) for Singapore sites.
  • Troubleshoot/resolve assigned ServiceNow incident tickets from Singapore under SEA & Asia queues/groups.
  • Assists CS teammates around SEA with issues when needed.
  • Replace broken or lost Cisco IP Phones in SG.
  • Provides onsite and remote support for 250+ end users for said countries
  • Local contact for SG users.
  • Assists setup emails for Android & iOS smartphones and devices in SG.
  • Escalates level 3 issues to EMEC, Network, Server, Application, Messaging, Client Engineering, Active Directory teams, etc.
  • Acts as a Level 1 support to IT Data Center.
  • Deploy computers to end users and for the yearly PC Refresh project.
  • Assists with IT Projects in SG.
  • Assists new technologies and application roll-outs to end users in SG.
  • Assists Asset Management in SG.
  • Assists in performing the annual asset disposal process of defective and old desktops, laptops, and peripherals in SG.
  • Assists IT Procurement process and tasks
  • Assists in performing IT Services functions which includes but is not limited to receiving of ticket requests for software and hardware purchases for Singapore.
  • Assists in IT Depot operations
  • Monitors IT Onboarding tickets, until the account is created, then generate temporary passwords. If the computer is required, prepare/image computer, setup Outlook, install necessary (and those that require manual installation) software and configure software if needed.
  • Monitors Separation Notification tickets, until Asset Recovery tasks are created. Assists in coordination with Manager or DA/SA for return of computer & accessories to Depot.
  • Repair or replace break-fix or lost laptops and other IT equipment in SG.
  • Reimage Laptops when required in SG.
  • Deploy new computers and equipment to new users in PH.
  • IT orientation for new hire associates in SG.
  • Set up new network printer and printer issues in SG.
  • First point of contact for Singapore and Plants IT issues and requirements.
  • Coordinates hardware-related issues to Singapore’s IT Service Provider.

 

Requirements:

  • 1-2 Years of experience in IT operations and support, or IT helpdesk role.
  • Good understanding of IT infrastructure components, including hardware (desktops, laptops, servers, network devices) and software (operating systems, applications, network protocols).
  • Experience with setting up PCs (desktops and laptops) from initial setup to deployment.
  • Proficiency in troubleshooting and resolving IT issues, particularly related to hardware, software, and network connectivity.
  • Experience with IT ticketing systems (e.g., ServiceNow) and remote support tools.
  • Knowledge of Microsoft 365 environment and Microsoft Windows Operating Systems (Windows 11)
  • Familiarity with mobile device management (MDM) and email configuration (Optional)
  • Excellent problem-solving and analytical skills.
  • Strong customer service orientation and ability to interact with users at all levels.
  • Willingness to travel to other sites within Singapore as needed.

 

Work Location: Tuas

Contract Period: 12 Months Contract

Salary Range: up to $4,500

 

EA License No: 05C3451
EA Personnel Reg No: R23113395
Ashley Soo Li Kim

Original job IT Helpdesk Engineer (1-Year Contract) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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