IT Infrastructure and Operations Manager

What You Will Do:

·       One
face of IT to the assigned business entity and its stakeholders, including
escalation management. Be part of Site Management Team

·       Consult
business on available IT services & solutions for benefit / impact /
challenges involved

·       Local
IT Demand management ensuring business utilization, awareness and knowledge of
formal CCB process

·       Provide
recommend on IT solution to meet business needs and drive implementation
solution

·       Drive
the local IT landscape/lifecycle for business efficiency with business and IT
along business and strategic IT objectives

·       Leads
and manages the local site people, suppliers and activities related to the
delivery and support of process and IT Operations for company IT
Infrastructure and Operations.

·       Manage,
coordinate and participate Local, Regional IT Infrastructure and Operation
projects

·       Responsible
for all site services inclusive of LAN, WAN, Service Desk, Local/Remote Data
Center, Messaging, Operational cost transparency, Service performance against
SLA’s

·       Coordinating
Infrastructure and Operations activities and responsiveness across all aspects
of Infrastructure and Operations.

·       Customer
Care and supporting staff functions of Strategy and Planning, Visibility,
Communications, Compliance, Finance.

·       Understands
and contributes to the development of the Sites demand for Services and
portfolio of Business Applications changes and demand for new business systems
capabilities.

·       Forecasting,
monitoring and reporting of demand and fulfillment for catalog and non -catalog
capabilities and services.

·       Financial
planning, monitoring, and reporting of Site Infrastructure & Operations
financial performance

·       Sets
priorities for Continual Service Improvement against both internal and external
references and communicates to delivery units including partners.

·       Performs
Monthly review of Operations Site performance with Site Business management and
IT Management

·       Local
software application management and compliance

·       Manages
local staff according to company HR policies

·       Ensure
IT Service meets Audit compliance

Requirements

·       At
least 8 years working experience in IT out of which at least 4 years of
demonstrated experience in managing IT Infra projects or improvement programs,
influencing business leadership.

·       4
years working experience in managing complex IT infrastructure and Operations

·       Working
knowledge of Incident/Problem/Change management frameworks such as ITIL
(certification is a plus).

·       Service
desk support management

·       Experience
in Network management, Data Center operations

·       Experienced
and skilled in working with virtual teams cross -function and cross the globe in
a large international company

·       Ability
to understand business priorities and translate them into opportunities enabled
by IT

·       Business
operational experience in semiconductor manufacturing is preferred

·       Energy
and self -propelling with high level of inter -personal skills

·       Strong
analytical and soft skills

·       Ability
to deal with complex organizations and situations and the ability to deliver
under pressure;

·       Team
player and experienced team builder combined with strong leadership skills