IT Operations Support Engineer

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Role:

For this position, we are looking for a IT Operations Support Engineer.

The individual will be a member of the Global IT Team. The person will be responsible for understanding business requirements in IT Infrastructure and translating them into IT solutions by working with internal stakeholders and external vendors to deliver the solution to the business. The person needs to provide IT support and operations in HSO.

This single contributor role reports to the End User Service Lead.

Responsibilities:

Operational Support

• Strong hands-on experience supporting the user's desktop, applications, printers, audio-video conference, and other enterprise IT systems.
• Strong knowledge of Active Directory, Exchange Online, SharePoint, and Office365 application suites, including DNS, DHCP, and SFTP communication protocols.
• Lead user IT onboarding and offboarding by providing IT equipment, accounts creation, applications, and data transfer.
• Support audio-video conference rooms for meetings and presentations, performing daily checks of conference rooms to ensure all equipment is working correctly.
• Perform software/hardware troubleshooting, patches, and re-installations with external Service providers.
• Perform daily checks and monitor IT systems (server, network, firewall, database, etc.) to ensure availability and uptime.
• Perform day-to-day operational support and administration of existing and new IT infrastructure tasks.
• Be the first point of contact for all users for any IT-related issues, including server and network.
• Experience with Jira or other ticketing software.
• Collaborate with external vendors on IT system and service maintenance.
• Participate in and manage projects for the rollout of new hardware and software, production and office expansions, etc.
• Perform hardware relocation of desktops, servers, printers, etc. when necessary.

Administration Support

• Timely review and update inventory of IT assets, licenses, software, and service accounts.
• Manage IT equipment, components, consumables, and other supplies inventory.
• Maintain and update systems documentation through JIRA Confluence, such as IT operations processes and troubleshooting steps.
• Procurement and renewal of hardware/software/services. 

Experience

• Minimum 3 years work experience in End User support role.
• Experience working in MNC environment would be an added advantage
• Timely review and update inventory of IT assets, licenses, software, and service accounts.
• Manage IT equipment, components, consumables, and other supplies inventory.
• Maintain and update systems documentation such as IT operations process, troubleshooting steps through JIRA Confluence.
• Procurement and renewal of hardware/software/services. 
•  Global Support Availability
• Flexibility to accommodate various time zones to provide service continuity.

Skills/Accreditations

• Bachelor’s in computer science or information technology, or Any Diploma with the IT background.
• Fluency in the English language is a must and ability to speak mandarin is an advantage.
• Strong stakeholder management skills, especially in handling senior management team.
• Task management – ability to prioritize multiple priorities as per business requirements.

• Regular team buildings
• 18 leave days / year
• Insurance: GP, Hospitalisation, Dental and Optical
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• Training and certifications paths