IT Service Desk Engineer (12 Hours Shift) | On Job Training Provided

Responsibilities:

• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements:

• Possesses minimum NITEC in any field
• Basic understanding of Windows, Email system, Network Connectivity and basic L1 troubleshooting. 
• Open to work in 12 hours shifts arrangement