IT Specialist

Company Background

We are a leading Asian investment firm with over USD8 billion in assets under management across our funds.

Our flagship FengHe Asia Fund is recognised as one of the most consistent and best-performing long-short equity funds in Asia.

For more information, please visit www.fengheasia.com.

Role & Responsibilities

• Serve as the primary point of contact for all IT matters, both in-office and remote.

• Ensure all endpoints (laptops, desktops, mobile devices) and core business applications are properly configured, updated, and supported.

• Oversee the firm’s network infrastructure and systems, maintaining reliable and responsive services.

Monitor both on-premise and cloud environments, identifying and resolving issues in a timely manner.

• Coordinate and maintain secure, stable connectivity with key external platforms such as trading systems, market data, and research applications.

• Administer and periodically review user access controls and permissions in accordance with company policy.

• Lead incident response activities and regular drills, document root causes, lessons learned, and corrective actions.

• Maintain and periodically test backup and disaster-recovery procedures, ensuring business continuity readiness.

• Act as the day-to-day relationship owner for the MSP, including monitoring service levels, reviewing reports, managing follow-up actions, and tracking costs.

• Conduct quarterly service reviews with the MSP covering incidents, updates, backups, and improvement actions.

• Maintain and periodically update IT policies and documentation, including access management, patching, incident response, continuity, and data-handling procedures, and ensure compliance firm-wide.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience).

• Minimum 5 years’ relevant in-house IT experience, supporting business users and maintaining core systems, preferably within financial services.

• Proven capability in managing daily IT operations for endpoints, applications, and business systems.

• Experience overseeing external IT service providers (MSPs), including setting service expectations, reviewing reports, and following up on issues.

• Strong understanding of user access management, patching, backups, and recovery processes.

• Familiarity with data-protection and information-retention practices to prevent unauthorised sharing and enforce proper data lifecycle management.

• Proficient in incident handling, from initial triage through to resolution and post-incident reporting.

• Able to communicate technical information clearly to non-technical users and produce concise documentation such as user guides, SOPs, and reports.

• Highly organized, reliable, and proactive, with a strong sense of ownership and the ability to prioritise effectively.

• Advantageous to have prior involvement in data or AI-related initiatives, including establishing secure access and change-control guardrails