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IT Support Engineer ( Fortune 500 MNC | lvl 2 Support) - DC

salary Salary :

$3,500 - 4,500 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - IT Support Engineer ( Fortune 500 MNC | lvl 2 Support) - DC

Job Highlights:

  • 12-months (Renewable/Convertible) Contract
  • Up to $4,500/month + 1-month Completion Bonus
  • 18 days of Annual Leave + Corporate Group Insurance
  • Monday - Friday, 8:15am to 5pm
  • Gul Circle [Transport provided at various MRT]

Job Responsibilities:

  • Provide Level 1 support for IT Data Center.
  • Provide Level 2 support and End-User Support for Singapore sites
  • Use ServiceNow for ticketing and support reporting.
  • Troubleshoot and resolve ServiceNow incident tickets 
  • Act as the first point of contact for IT issues in Singapore and plant locations.
  • Escalate Level 3 issues to respective team (e.g., Network, Server, Application, etc).
  • Hardware Deployment & Asset Management (Disposal of old and defective equipment)
  • Replace faulty or lost Cisco IP Phones in Singapore.
  • Support IT projects and the deployment of new technologies and applications in Singapore.
  • Assist with IT procurement tasks, including managing software and hardware requests for Singapore.
  • Repair, replace, and reimage IT equipment as needed.
  • Conduct IT orientation for new hires.
  • Set up new network printers and resolve printer-related issues.
  • Coordinate hardware-related issues with Singapore’s IT service provider.
  • Report daily updates and provide weekly updates to the team lead.

Job Requirements:

  • Minimum 1 year of relevant experience in IT operations and support, or IT helpdesk role.
  • Familiar with IT infrastructure components, including hardware (desktops, laptops, servers, network devices) and software (operating systems, applications, network protocols).
  • Experience with setting up PCs (desktops and laptops) from initial setup to deployment.
  • Proficiency in troubleshooting and resolving IT issues, particularly related to hardware, software, and network connectivity.
  • Experience with IT ticketing systems (e.g., ServiceNow) and remote support tools.
  • Knowledge of Microsoft 365 environment and Microsoft Windows Operating Systems (Windows 11)
  • Singaporeans Only 

If you are keen to explore this career opportunity, kindly send a copy of your resume to [email protected] or simply click the button to APPLY NOW! We regret that only shortlisted applicants will be notified.

Daniel Chow Weng Kin - R24125270 
EA License No: 16C8261

Original job IT Support Engineer ( Fortune 500 MNC | lvl 2 Support) - DC posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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