We are looking for an expert IT Support Engineer to join our high-achieving team at A-Speed Infotech Pte Ltd in Ang Mo Kio, North-East Region.
Growing your career as a Full time IT Support Engineer is a great opportunity to develop essential skills.
If you are strong in emotional intelligence, time management and have the right work ethic for the job, then apply for the position of IT Support Engineer at A-Speed Infotech Pte Ltd today!
Responsibilities:
- Provide support to Business Unit across the range of services provided to the company staff;
- Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time);
- Log, track, record and resolve system problems, incidents, issues, requests and queries raised by users through phone/email/ticket within SLA standards;
- Perform incident closure, verifying problem resolution with users and documenting resolution procedures;
- Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner;
- Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier);
- Support VOIP, conferencing and mobile service request;
- Take responsibility for identifying fixes for high priority problems, ensuring minimal business impact.
Requirements:
- Tertiary education (Diploma / Degree) in relevant field or equivalent;
- At least 1 to 3 years of working experience in helpdesk support/call centre environment is preferred;
- Good working knowledge on service desk ticketing system (ServiceNow), IP telephony system, email, online chat, service support process, and SLA;
- Good working knowledge on other IT domains, including software, hardware (EUC Endpoints/Printers), servers and network operations;
- Prior knowledge of System Administration Windows 10 and Windows Server 2012 / 2016, Microsoft Office 2013, Microsoft Intune, MDM, Okta (SSO), Sharepoint, Antivirus / Encryption, Office365 / Azure AD, AIX experience will be beneficial;
- Ability to multi-task, take initiative and work independently with multiple stakeholders;
- A can-do attitude with positive outlook, able to work under pressure;
- Team player;
- Strong verbal and written communication skills, interpersonal skills and the ability to build solid business relationships;
- Preferably with basic networking knowledge;
- Willing to work on alternate Saturdays (WFH).
Benefits of working as a IT Support Engineer in Ang Mo Kio, North-East Region:
● Excellent benefits
● Opportunities to grow
● Attractive packageCompetitive Pay