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IT Support/Desktop Support | Junior Level- 1 Year IT Exp - Salary up to $ 3k

salary Salary :

$2,500 - 3,000 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - IT Support/Desktop Support | Junior Level- 1 Year IT Exp - Salary up to $ 3k

KEY RESPONSIBILITIES:

  • Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly 
  • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
  • Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
  • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
  • Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature
  • Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status. 

REQUIREMENTS:

  • Minimum Education: Nitec/ Higher Nitec or Diploma in IT-related fields
  • Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk. 
    • Customer Service Experience in a non-tech call center environment  will not be considered. 
  • Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support
  • Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment
  • Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
  • Basic computer skills and proficiency in typing are also important.

OTHER:

  • Working location : Bedok or Ang Mo Kio (either 1)
Original job IT Support/Desktop Support | Junior Level- 1 Year IT Exp - Salary up to $ 3k posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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