Position Summary
Coordinate and support new and ongoing IT projects for internal and external clients. Create and maintain project plans, project budgets, business requirements documents, and issue lists. Develop test plans and coordinate software testing efforts. Manage system implementation efforts. Facilitate project communication between company, customers, vendors (e.g. VMI), and contract manufacturers. Facilitate troubleshooting efforts between the customer, technical support, and the product development groups.
Primary Responsibilities
• Lead a team of system super users in India. Develop team and balance workload.
• Lead a team of data analyst and customer advocacy team (CAT). Develop team and balance workload.
• Intake calls and correspondence from clients, operations or technical support. Research issues and coordinate IT issue resolution with product development, operations, tech support, and/or the client.
• Serve as central communications link to all stakeholders on projects. Attend IT/Client Coordination Meetings. Maintain account-specific action lists.
• Gather business analysis & requirements. Set up Work Breakdown Structures for the projects. Develop test plans and coordinate software testing efforts
• Ensure team delivers project timely and adequate reporting.
• Participate in technical consultations, training, town hall meetings and various administrative functions.
• Expected to perform any other tasks as deemed necessary by management.
• Consistently maintains a professional demeanor and communicates in a respectful and collaborative manner.
• Collaborates with and supports other members of the company
• Provide support to team members and be point of escalation for day-to-day running of the WMS, TMS or other system support and configuration as needed
• Triage Critical System outages and co-ordinate system down-times as appropriate.
• Perform Business Processes Review as needed.
Qualifications Summary
Experience:
• JDA or similar WMS system experience is a must.
• 10+ years of cross functional business experience including business analysis, IT applications development, logistics and/or supply chain solutions, and project management.
• Managing a team
• Experience managing customer expectations.
• Ability to communicate business needs to technical people and to communicate and simplify complex technical information for non-technical people.
Working hours:
Mon to Fri: 8:30am to 6pm
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