IT Systems Officer

• Develop, implement and enhance Microsoft 365 solutions to support business and operational needs.
  


• Manage the Microsoft 365 environment to ensure secure, reliable and high-performing services.
  


• Maintain and support Microsoft Intune and Microsoft Defender configurations in line with operational requirements.
  


• Deliver Level 1 and Level 2 technical support, troubleshooting user and system issues both onsite and remotely.
  


• Assess system health, performance and security through routine monitoring, testing and operational checks.
  


• Coordinate IT hardware deployment, replacement, lifecycle management and asset inventory activities.
  


• Execute system updates, backup and restoration activities while ensuring systems remain operational and recoverable.
  


• Partner with internal stakeholders and external vendors to improve IT services, resolve technical issues and enhance user experience.
  


• Facilitate IT onboarding and offboarding, including account, device and access-related activities for employees.
  


• Maintain technical documentation and support IT procurement, after-hours support and overseas technical assistance when required.
  

Requirements

Clarence Khoh
R1552376