IWSP Conversion_Customer Product Quality Engineer

OUR STORY

At ST, we believe in the power of technology to drive innovation and make a positive impact on people, business, and society. We are a global semiconductor company, and our advanced technology & chips forms the hidden part of the world we live in today. 

When you join ST, you will be part of a global business of more than 115+ nationalities and present in 40 countries, 50,000+, diverse and dedicated creators & makers of technology around the world!

Developing technologies takes more than talent: it takes amazing people who understands collaboration and respect. People with passion and desire to disrupt the status quo, push boundaries and drive innovation – whilst unlocking your own potential. 

YOUR ROLE 

Quality System Compliance:

• Ensure compliance with ISO/TS16494, IATF, VDA standards.


• Validate the effectiveness of the following processes - Customer Satisfaction, Process change management, Technology/ product transfer, NCL management & Audits.

Customer Satisfaction and Complaints Management:

• Management of Complaints:
  
  
  
  • Oversee the resolution of internal and external complaints by conducting thorough analyses and completing 8D reports in alignment with division-specific cycle times.
  
  
  • Investigate root causes, develop action plans, and monitor implementation to prevent recurrence.
  
  
  • Validate technical content of 8D reports before distribution to divisions.
  
  
  • Effectively communicate the relevance of analyses and explanations to both internal and external customers, ensuring clarity and understanding.
  
  
  • Present and substantiate analyses during external customer visits. 
  
  
  • Achieve Zero Audits from customer following customer complaint issue.
  
  


• Communication and Reporting:
  
  
  
  • Ensure customers are kept informed about complaint resolution progress through structured communications, including:
    
    
    
    1. Acknowledgement of receipt.
    
    
    2. Interim reports detailing immediate containment actions and test results.
    
    
    3. Comprehensive complaint reports with 8D analysis results.
    
    
  
  


• Efficiency and Expertise:
  
  
  
  • Validate the effectiveness of each corrective action implemented.
  
  
  • Serve as a technical expert during conference calls and meetings with divisions, EWS, Back End, and external customers.
  
  
  • Interface with divisions' QA, Field Quality Services, EWS, and Back End teams.
  
  
  • Drive improvement activities to reach 0ppm complaints level for automotive products.
  
  


• Performance Monitoring and Improvement:
  
  
  
  • Define and report key performance indicators to SG Operations QA management and FEM QA management.
  
  
  • Benchmark results, methods, processes, and quality improvement programs against other fabs.
  
  
  • Share technical issues related to complaints within the company using the CCAN tool.
  
  


• Feedback Management:
  
  
  
  • Deploy standard company rules for complaints management.
  
  
  • Manage external and internal customer feedback through quarterly QSE, scorecards, and backend surveys.
  
  

Quality Improvement Initiatives:

• Actively participate as a member of the Operations Quality Improvement Taskforce.


• Incorporate customer feedback to help define the taskforce's objectives and strategic actions.


• Collaborate closely with FEM QA and device groups to ensure alignment and integration of quality improvement initiatives.


• Advocate for processes capable of achieving automotive parts-per-million (ppm) levels, utilizing benchmarks from other automotive fabs and specific customer requirements.


• Lead cross-functional working groups, including QA, division, lab, device, process, and process control teams, to minimize fab-related complaints.


• Hold responsibility for halting shipment or production in instances of non-conformance to established requirements.

Customer Visits/Audits Management:

• Coordinate and manage all customer visits and audits in collaboration with FQS, divisional, and local operations teams. (Support ST Business strategy with customers)


• Ensure and validate all Production Part Approval Process (PPAP) documents, including control plans, process flows, FMEA, GR&R, and SPC CPK reports, prior to sharing with customers during audits.


• Define follow-up actions, oversee their implementation, and assess the effectiveness of these actions to ensure continuous improvement.


• Actively promote the voice of the customer within operational processes to align with customer expectations and enhance satisfaction.

5S, Safety & Security:

• Monitor and ensure the application of rules and regulations pertaining to all activities


• Conduct thorough risk assessments related to quality assurance in-line activities to identify and mitigate potential hazards. (Promote and feedback any deviation to relevant owners)

LEAN Mindset:

• Drive operational excellence & quality (understand the LEAN tools/concept and apply in workplace to improve efficiency)

Performance Goals:

• Achieve high levels of customer satisfaction and reduce the number of quality-related incidents.


• Ensure timely resolution of customer issues and maintain compliance with industry standards.

YOUR SKILLS & EXPERIENCES

• Bachelor's or master's degree in engineering. (Electrical, Electronics, Mechanical, Chemical, Industrial Engineering is preferred)


• Proven experience in quality assurance within the semiconductor industry is preferred.


• Strong knowledge of quality standards and methodologies (e.g., ISO, IATF, 8D, FMEA, SPC) is preferred.


• Excellent analytical, problem solving, communication, and interpersonal skills.


• Ability to work effectively in a multicultural, cross-functional environment and able to prioritize tasks under pressure

Working at ST means innovating for a future that we want to make smarter, greener, in a responsible and sustainable way. Our technology starts with you. Join us and start the future!

To discover more, visit st.com/careers