Java Application Support Engineer (Hybrid Work Mode, L2 - L3 Support)

Job Title: Java Application Support Engineer (L2 - L3 Support)

We are hiring under Recruit Express headcount, and you will be deployed to:

Location: CBD 

Pay: $5500- $8000

Duration: 1-year contract 

Working Hours: Hybrid Work Mode 

Job Summary: The Application Support Engineer will be responsible for providing high-quality technical support for our software applications. This role requires a strong understanding of Java development, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities:

1. Application Support:
   • Provide second and third-level support for Java-based applications.
   • Diagnose and resolve technical issues in a timely and efficient manner.
   • Monitor application performance and ensure system availability and reliability. Tools usage and scripting would be added advantage.
2. Troubleshooting:
   • Analyze, identify, and resolve complex software issues.
   • Debug and troubleshoot Java code to fix defects and performance issues.
   • Utilize logs, monitoring tools, and other diagnostic methods to identify root causes.
3. Collaboration:
   • Work closely with development teams to understand application functionalities and dependencies.
   • Collaborate with cross-functional teams, including QA, DevOps, and Product Management, to resolve issues and improve applications.
   • Communicate effectively with customers and stakeholders to provide updates and resolutions.
4. Development and Maintenance:
   • Participate in the development and deployment of application updates and enhancements.
   • Write and maintain documentation for application support processes and procedures.
   • Contribute to continuous improvement initiatives to enhance application support and performance.
5. Incident and Problem Management:
   • Manage and prioritize incident tickets and service requests.
   • Escalate critical issues to appropriate teams and ensure timely resolution.
   • Conduct root cause analysis and provide recommendations for preventing future incidents.

Qualifications:

• Education: Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience: Minimum of 5 years of experience in Java development and application support.
• Technical Skills:
  • Proficiency in Java and Java EE technologies.
  • Understanding of web technologies (HTML, CSS, JavaScript) and frameworks (Spring, Hibernate).
  • Experience with databases (SQL, Oracle, MySQL) and writing complex queries.
  • Familiarity with version control systems (Git, SVN).
  • Knowledge of application servers (Tomcat, JBoss, WebLogic) would be advantage.
  • Experience with monitoring tools and logging frameworks.

Interested applicants, please Email,

Fabian Ling Tuong Liing

Email Address: [email protected]

Outsourcing Team

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.